How to Order

Everything you need to know before you order — how it works, how to personalize it, and how to make sure it arrives exactly as it should.

Placing Your Order

• Order directly through the website. Please indicate your preferred pickup or delivery date before checkout.
• Double-check your contact details (email and mobile number) — that's how we send order updates.
• Our best seller, the Ube Chiffon Cake, usually has stock available on a first-come, first-served basis. For same-day or next-day pickup or delivery, message us on Viber at 0917 791 5985 to check availability.
• Browse our full range in Bestsellers or explore by category in Signature Cakes, Fruit & Cream Cakes, and Cookies, Minis & Treats.

Personalizing Your Cake

• Greetings: one greeting per cake, free of charge, up to 30 characters including spaces. Add it in the greeting box before checkout, or in the special request box. Longer messages need a bigger greeting plaque, which is an additional ₱50.
• Candles: candles are free — just let us know how many you’d like. We currently carry red candles only.
• Buttercream flower colour: our standard shades are pink and blue, at no extra charge. Because every cake is hand-piped, we can work to a shade but can’t promise an exact colour match. A different shade usually costs little or nothing; a design calling for several custom colours does carry an added charge — tell us what you have in mind in the special request box and we’ll quote it before you pay.

Custom Cakes

We create custom designs using buttercream (we don't work with fondant). Browse examples of our past work on Instagram or Facebook, then send us your reference photo via Viber (0917 791 5985) or email (hello@indulgepatisserie.ph) and we'll let you know if we can bring it to life. Custom cakes and cakes with fresh fruit need 3 to 5 days' lead time.

Pickup & Delivery

We offer pickup from our Cubao commissary and door-to-door delivery across Metro Manila. Full details — address, hours, and delivery coverage — are on our Delivery & Pickup page.

Payment

We accept bank deposit (BDO or BPI), GCash, and Maya. Once your order is placed, we'll send full payment details together with your order summary.

Enjoying & Storing Your Cake

• Our Ube Chiffon Cake is delivered frozen. Defrost 2 to 3 hours before serving, and it holds well for up to 4 hours outside the fridge at cool room temperature — just keep it out of direct sunlight.
• Our pastries are made without shelf-life-extending additives, so we recommend enjoying them the day of pickup or delivery. If you need to keep a cake for later, store it in an airtight container in the fridge for up to 5 days. We don't recommend freezing.
• Ordering a day ahead of your event? That's fine — just keep it refrigerated, away from anything with a strong smell, and defrost at least 30 minutes before serving (larger cakes take a little longer).

Dietary Notes

We offer one sugar-free option: the Sugar-Free Mocha Caramel Cake, sweetened with stevia. At this time we don’t offer gluten-free or vegan options.

Order Changes & Cancellations

Payment confirms your order — until then, your slot isn't guaranteed. Need to change a date or detail, or cancel altogether? Reach out as early as possible via Viber (0917 791 5985) or email (hello@indulgepatisserie.ph), and please ask us to confirm any change was received.

A note on refunds: we don’t issue cash refunds — cancellations are settled as store credit you can use on a future order. Cancellations made within 48 hours of your pickup or delivery date are non-refundable, since your cake is already in production by then.

Careers

Interested in joining the team? Visit our Careers page for how to reach us.